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Author Topic: Phoenix Customer Service...  (Read 3984 times)

Offline JackJ

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Phoenix Customer Service...
« on: January 19, 2016, 05:07:27 PM »
.. is top notch!


I emailed them asking what the best adhesive would be to stick one of my raised letters back down, that was very slightly peeling from the boat.   Got a call from Tim, the Sales Manager, shortly after and he said he would have a whole new set in the mail today.



2016 Phoenix 618 Pro
Mercury 175 Pro XS

Offline Curt

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Re: Phoenix Customer Service...
« Reply #1 on: January 20, 2016, 10:37:08 AM »
.. is top notch!


I emailed them asking what the best adhesive would be to stick one of my raised letters back down, that was very slightly peeling from the boat.   Got a call from Tim, the Sales Manager, shortly after and he said he would have a whole new set in the mail today.

That's great to hear @JackJ  :thumbup:

Customer service is a big factor when it comes to complete customer satisfaction. G3 has treated me very well too.

Heck, what good does it do to buy a nice boat if the company doesn't stand behind it?

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Offline JackJ

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Re: Phoenix Customer Service...
« Reply #2 on: April 27, 2017, 01:53:52 PM »
I want to brag again on Phoenix.  Awesome customer service!!
2016 Phoenix 618 Pro
Mercury 175 Pro XS

Offline Jig Man

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Re: Phoenix Customer Service...
« Reply #3 on: April 27, 2017, 02:30:46 PM »
I was interested in a Phoenix but the local dealer who by the way never could show me anything of interest so I quit going to his shop.  I have never heard anything but good about them.
If you're too busy to go fishing you're too busy!!

Offline Curt

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Re: Phoenix Customer Service...
« Reply #4 on: April 28, 2017, 12:31:51 PM »
 :thumbup: :thumbup:

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Offline Eric Low

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Re: Phoenix Customer Service...
« Reply #5 on: April 28, 2017, 08:08:24 PM »
Good to hear

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